Financial Assistance Advisor I - Documents/Customer Service

University of the Incarnate Word

San Antonio, TX, USA

Published: 3/18/2025

Administrative Staff

Full Time

Financial Assistance Advisor I - Documents/Customer Service

UIW Mission

Position Summary
The Financial Assistance Advisor I - Documents/Customer Service is primarily responsible for managing student email communications, imaging and indexing current paperwork, performing pre-verification, supporting the service team (front counter/phones) and supporting outreach initiatives (communications, orientations, workshops). The Financial Assistance Advisor I-Documents/Customer Service reports to the Assistant Director of Financial Assistance.

All advisors work as student advocates and understand the role financial assistance plays in the success and engagement of our students.

Essential Functions

Job Duties

Knowledge Skills and Abilities

Ability to proactively problem-solve and multi-task in a fast-paced cooperative environment.
Strong written and verbal communication skills.
Possess organization skills and a decisive, positive attitude.
Ability to provide excellent customer services and maintain a high level of professionalism.
Reliable, self-motivated, and able to contribute to and support a team effort.
Ability to work effectively with individuals from diverse communities and cultures.
Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Required Education
Bachelor's Degree.

Required Work Experience
One (1) year of customer service experience. Note that additional education will be considered in lieu of experience.

Preferred Qualifications

One (1) year of customer service experience in an office setting.
Prior experience with BANNER software.

Required Certifications, Licenses or Registrations
N/A.

Work Hours
Monday – Friday 8-5 with extended hours as needed to meet departmental goals, to include some evening or weekend hours as needed during peak seasons.

Physical Demands
None specified.

Posting Number: AS2119PO
Job Type: Full Time
Job Category: Staff (non-exempt)
Desired Start Date: 04/16/2025
Position End Date (if temporary):
Reports To: Assistant Director of Financial Assistance
Salary: $42,000 Annualized
Open Date: 03/17/2025
Close Date:
Open Until Filled: Yes

Special Instructions to Applicant
N/A.

To apply, visit https://jobs.uiw.edu/postings/28290

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).